Deleting your social account data
Gamosy Social Publisher connects to social platforms (including Facebook, Instagram, and Threads) to publish content you create and, when you turn the Social Inbox on for an account, to read what that account receives (for Instagram, the comments under its posts). We store the OAuth access tokens and connection metadata needed for that; we do not store your social account password.
Option 1 - Disconnect in the app (instant)
Open Social Publisher in your Gamosy workspace and go to the Platforms tab. Open the menu on the platform's card (the three dots), choose Switch account (on Discord, Switch server) and confirm with Disconnect. Telegram, Bluesky, Mastodon, Slack, Microsoft Teams and WordPress have no Switch account; for them, choose Delete integration. On a Disconnect we immediately revoke the token at the provider where supported and clear the stored tokens from our database, and the connection stays listed so you can reconnect it. A Delete integration revokes the token at the provider where supported, as a Disconnect does, and removes the connection with everything stored for it apart from the log of the answers your team sent (see the Privacy Policy, section 19.7). To revoke a bot token, an app password, an access token or a webhook itself, do it on the platform. If the Social Inbox was on for that account, disconnecting pauses it and keeps the conversations it stored until they expire. Connecting the integration again as another account, Page, site or channel removes what was kept, because the inbox was turned on for the one before. To delete the conversations at once, open the Inbox tab, press Manage, then Turn off next to the account and confirm Turn off and remove; or choose Delete integration in the account's menu on the Platforms tab, which removes the connection and the stored inbox data together.
Option 2 - Remove Gamosy from your Meta account
You can remove Gamosy from Facebook Settings → Business Integrations (or the equivalent Instagram / Threads connected-apps screen). When you do, Meta notifies Gamosy through our Deauthorize and Data Deletion callbacks, and we automatically deactivate the connection and delete the associated tokens and credentials. Meta then shows you a link to this page that includes a confirmation code, so you can check the status of your deletion request.
Option 3 - Email us
Send a deletion request to privacy@gamosy.com from the email on your Gamosy account. We complete erasure from our active systems within 7 days; residual copies in encrypted backups are purged on our normal backup-rotation cycle (within 30 days).
What is deleted
- OAuth access and refresh tokens for the connected platform;
- the platform connection record (platform user id, username, and connection metadata) stored by Gamosy;
- the comments, mentions and messages the Social Inbox stored through that connection, when the integration is deleted, a Meta deletion request arrives, or the inbox is turned off for it. Disconnecting alone pauses the inbox and keeps them until they expire. Connecting the integration again as another account, Page, site or channel removes what was kept, because the inbox was turned on for the one before.
Posts already published to a social platform are not removed by this process - they live on that platform and must be deleted there directly. See our Privacy Policy for full details on how we handle your data.