Your Steam Keys

When a developer approves your campaign application, you receive a Steam key. All your keys are managed in one place.

Viewing Your Keys

Navigate to Creator Hub → My Keys in the sidebar. You'll see a card for every key you've received, newest first.

Each key card shows:

• The game name and campaign it came from
• The status of the delivery, such as Key Sent, Content Submitted, Content Approved, Content Rejected, Expired or Revoked
• A reveal button to show the actual key and a copy button, while the key still works
• The content deadline, with the date, the hour and your time zone. From 7 days out the card also shows the time left in days, and in the last 48 hours in hours, then minutes
• A Submit Content button while you can still submit (see Submitting Content Proof)
• A Message the studio button on keys from a live campaign, which opens your conversation with the studio about that campaign

Revealing a Key

Keys are hidden by default for security. Click the reveal button on a key card to display the full Steam key. You can then copy it and redeem it on Steam.

Redeeming on Steam

To redeem your key:

1. Open the Steam client on your computer
2. Click Games in the top menu
3. Select Activate a Product on Steam
4. Follow the prompts and paste your key
5. The game will be added to your Steam library

When Your Deadline Passes

Once the content deadline has passed, Submit Content goes away. For 14 days you can still send a late video with Submit late video on the card, unless the campaign does not allow late videos (see Late Videos). The card says when the deadline passed and that the delivery will be marked as missed at the next daily check, at 08:00 UTC, unless the studio acts first. If you keep the page open past that check, the card no longer names a time: it says the delivery has probably been marked as missed, and refreshing the page shows where it stands.

Only the studio can give more time. If you need it, click Message the studio on the card, ideally before the deadline passes. Once a deadline has passed, a studio can give that delivery more time at most twice, and each time is recorded.

When the studio can no longer give a delivery more time (it already did twice after the deadline, the key no longer works, or you hold another live key for the same campaign), the card says so instead of pointing you to the studio. Message the studio always sits in the card's row of actions; it becomes the highlighted button once submitting is no longer possible. While a late video waits for the studio, the card says when you sent it and until when the studio can decide.

After the daily check the card shows Expired, and the missed deadline counts in your Campaign Completion Rate (CCR).

Key Revocation

In rare cases, a developer may revoke a key. This can happen if:

• The content deadline passed without a submission
• A policy violation was detected
• The key was distributed in error

If a key is revoked, the card no longer offers to reveal or copy it and says The studio revoked this key. The delivery shows Revoked. The exception is a delivery whose content deadline had already passed with nothing waiting for review: revoking its key does not erase the missed deadline, so the card shows Expired, still says the studio revoked the key, and the miss counts in your CCR. The same goes for a delivery the studio gave more time after it missed a deadline, unless your video is waiting for review: revoking its key ends that second try, and the missed deadline counts again.

Tips

• Reveal keys promptly - Don't let them sit unused for too long
• Submit content on time - Once the deadline has passed, the delivery counts as missed even if you send a late video, until the studio accepts it
• Ask early - If you need more time, message the studio before your deadline passes
• Keep your profile updated - Better stats lead to more approvals